Returns and exchanges are accepted within 30 days of the package being received. All original tags must be attached and sanitary liners must be in place on all bottoms. We will not accept exchanges/returns outside of the return window. THERE WILL BE ABSOLUTELY NO RETURNS/EXCHANGES FOR ITEMS OUTSIDE OF THE 30 DAY WINDOW. Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. We will ship all soiled, worn, laundered and damaged suits back to you, as we can no longer re-sell the merchandise and your account will be charged a $15 for this. In order to do an return/exchange, you must first email us to be assigned a Return Authorization Number. This number must be clearly written on the front of the package you return to us.
Please email us for an return/exchange form before sending in your return/exchange. Fill out the return/exchange form in its ENTIRETY and indicate what items you are returning as well as what you would like in exchange or if a refund is desired. A charge of $5.99 will be placed on your credit card for the return shipping costs. PLEASE ALLOW 5-7 DAYS FOR PROCESSING OF REFUND. If you choose to receive a store credit, the credit amount will remain on your Lela Pearce account and will be redeemable by phone. Any customer returning or exchanging an excessive amount of orders will be taken off our customer list and no further orders will be accepted. FINAL SALE ITEMS ARE NOT EXCHANGEABLE. ALL FINAL SALE ITEMS RECEIVED AS RETURNS OR EXCHANGES WILL BE REFUSED & RETURNED TO THE CUSTOMER AT THE CUSTOMER’S SHIPPING EXPENSE.
Lela Pearce guarantees it’s clothing to be free from damage or manufacturer defect for the first 60 days from date of order as long as you follow our care instructions. Our suits can be very delicate and experience normal “wear and tear” over time. If you receive a damaged or defective item, please notify us within 10 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Please contact Lela Pearce Swimwear for damages that occur after 60 days for more information. Items being returned for repair MUST BE CLEAN upon receipt. Soiled damages will be returned to owner as is.
Lela Pearce Swimwear is constructed of delicate material and hardware and requires special care and attention for longest garment life. While ALL of the suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. Hand wash only, cold water and mild detergent. Do not wring or twist. Lay flat to dry. DO NOT USE WOOLITE.
Keep a record of your shipment until you have received a refund or replacement. Lela Pearce Swimwear is not responsible for lost or stolen packages that do not reach our facility. Ship your package prepaid and insured, for your protection, in case of loss. Please contact firstname.lastname@example.org for the return address to ship your package to.